Never Buy From JC Whitney on Web
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| This is picture, but not what was shipped. |
Recently I purchased a "visor" for my motorcycle helmet from JC Whitney. I used their search engine and a picture of a visor came up, I ordered 2 and what was delivered was nothing like the picture or description. I returned them with a letter. I was credited the price of the part but had to pay both shipping to me and shipping back. The one way shipping charges were more then the part itself. I complained, they ignored me. So I urge anyone who can read this to never buy a thing from JC Whitney on the web. I think posting a picture of the item shipped would have avoided me from purchasing the item. They feel I was wrong yet a picture of another item is very misleading and fraud in my book.
After this incident I went to E-Bay and ordered from a seller there. I got a visor just like the one pictured. Shipped to me correctly. A little more in price, shipping included. Not a waste of my time and money like the misleading transaction at JC Whiteny. As they say a picture is worth a thousand words. Having a picture of the part shipped is no real effort. Look at all the pictures I manage to post on the web.
PS: After beginning my efforts to alert all my friends and associates about the bum deal I got from JC Whitney. First I kept e-mailing JC Whitney and getting no response to my complaint. Then I did this blog post, then I started posting this blog all over the many social networks, they contacted me via my Twitter post about them:
"JC_WhitneyNov 26, 7:15pm via HootSuite
I sent them my order number as requested and patiently waiting to see if someone in their customer service realizes posting a misleading picture then keeping the shipping costs is not what a customer oriented sales group does. I'll keep up my campaign until I feel vindicated. Sorry to say JC Whitney even if I get my shipping costs back it does not erase the fact that a misleading picture got me to purchase a product from you that was not the product shipped.
RESPONSE I got from customer service. One of several asking silly questions.
"We checked our records and reviewed the order. We would like to know the exact difference of the item received from the image we have online. Would it be possible if you can send a sample image of the actual part received or marked the portion of the image we have provided online? "
As if I took a picture of the part they sent to me! This means they have no idea what part they shipped me. I can say this it ain't no visor. From their own part number they should be able to find out without me having to take a photo of what they shipped. Each e-mail I send them they send back this type of response. They want me to explain a picture of a "visor" on a helmet in the part description and a picture of a visor showing up in a search engine is not the part they shipped? The picture is not what was shipped and sorry I took no picture of what was shipped to back me up. But I am sure they can simply look in the package I paid to ship back to them to find out.
PSS:
Turns out I am dealing with two customer service reps. One out of country who already gave me a bad e-mail address to him and another one who is based in social networks because I posted a link to this blog on Twitter. The out of country asked for the picture and my phone number. So now the other social network guy repeated to me they want a picture and my phone number. Well my phone number is in the last 6 e-mails I sent as it is in my signature. You know, like name, address phone, so they have it. The picture I addressed several times to them. Who takes a picture of a part returned and how can you after it is returned. So now it looks like the game plan is to repeatedly ask me silly questions to maybe discourage me. Well it has fueled me into posting more about how poor customer relations is at JC Whitney. Post a picture misleading customer. The having customer service send silly e-mails asking questions answered over and over again. Now with 8 e-mails back and forth telling them the same things over and over. I assume that they will ignore my complaint altogether. Let me say this they have my number, and I have there's.
Well its been a month since my first e-mail to JC Whitney. Seems they respond with questions, then never answer directly. Just ask me to explain. Then when I posted things in the social networks another response with more questions. It has become obvious they think customer service is ask questions but ignore complaint. Then when they get bad press in the social networks ask more questions, ignore complaint. So I'll just keep up posting about this blog and my experience with JC Whitney's lack of customer service, and placing the wrong pictures up of parts. They did claim the pictures are not part specific. A warning that should be displayed on the pictures not after someone purchases the product to discover it is not what is pictured. Be warned JC Whitney posts non-part specific pictures of parts then disclaims liability after the fact. Better yet never buy anything from JC Whitney, avoid the issue.
Thanks to the latest e-mail from the seller a new customer relations fellow sent me these pictures. It has what was pictured in the sale section and what was delivered, as you see not a "visor". So I have a new rep, 4th one now, with pictures of what was sent me. Yet, the picture of the part was not what was on the sales description. See how easy it is to mislead you with the wrong picture.
FINALLY! after after all of this!
This morning I was paid back the original shipping costs on the items purchased from JC Whitney. The 4th and last customer service rep was the one who sent the pictures above of the item on the order page and the actual part delivered. He said he understood the confusion and credited my account. I did not seek my return costs. They require a receipt which I did not keep anyway but had they simply refunded the entire amount in the first place I would not have considered my shipping cost back. Nor would have done this blog and the long series of e-mails.
RESPONSE I got from customer service. One of several asking silly questions.
"We checked our records and reviewed the order. We would like to know the exact difference of the item received from the image we have online. Would it be possible if you can send a sample image of the actual part received or marked the portion of the image we have provided online? "
As if I took a picture of the part they sent to me! This means they have no idea what part they shipped me. I can say this it ain't no visor. From their own part number they should be able to find out without me having to take a photo of what they shipped. Each e-mail I send them they send back this type of response. They want me to explain a picture of a "visor" on a helmet in the part description and a picture of a visor showing up in a search engine is not the part they shipped? The picture is not what was shipped and sorry I took no picture of what was shipped to back me up. But I am sure they can simply look in the package I paid to ship back to them to find out.
PSS:
Turns out I am dealing with two customer service reps. One out of country who already gave me a bad e-mail address to him and another one who is based in social networks because I posted a link to this blog on Twitter. The out of country asked for the picture and my phone number. So now the other social network guy repeated to me they want a picture and my phone number. Well my phone number is in the last 6 e-mails I sent as it is in my signature. You know, like name, address phone, so they have it. The picture I addressed several times to them. Who takes a picture of a part returned and how can you after it is returned. So now it looks like the game plan is to repeatedly ask me silly questions to maybe discourage me. Well it has fueled me into posting more about how poor customer relations is at JC Whitney. Post a picture misleading customer. The having customer service send silly e-mails asking questions answered over and over again. Now with 8 e-mails back and forth telling them the same things over and over. I assume that they will ignore my complaint altogether. Let me say this they have my number, and I have there's.
Well its been a month since my first e-mail to JC Whitney. Seems they respond with questions, then never answer directly. Just ask me to explain. Then when I posted things in the social networks another response with more questions. It has become obvious they think customer service is ask questions but ignore complaint. Then when they get bad press in the social networks ask more questions, ignore complaint. So I'll just keep up posting about this blog and my experience with JC Whitney's lack of customer service, and placing the wrong pictures up of parts. They did claim the pictures are not part specific. A warning that should be displayed on the pictures not after someone purchases the product to discover it is not what is pictured. Be warned JC Whitney posts non-part specific pictures of parts then disclaims liability after the fact. Better yet never buy anything from JC Whitney, avoid the issue.
Thanks to the latest e-mail from the seller a new customer relations fellow sent me these pictures. It has what was pictured in the sale section and what was delivered, as you see not a "visor". So I have a new rep, 4th one now, with pictures of what was sent me. Yet, the picture of the part was not what was on the sales description. See how easy it is to mislead you with the wrong picture.
" Just one last thing we would like to clarify.
Is this clear plastic sheet the item you received?? And are you expecting the visor to come with the shield?"
FINALLY! after after all of this!
This morning I was paid back the original shipping costs on the items purchased from JC Whitney. The 4th and last customer service rep was the one who sent the pictures above of the item on the order page and the actual part delivered. He said he understood the confusion and credited my account. I did not seek my return costs. They require a receipt which I did not keep anyway but had they simply refunded the entire amount in the first place I would not have considered my shipping cost back. Nor would have done this blog and the long series of e-mails.
Labels: Fraud, Helmet, JC Whitney, Visor
posted by Bluecat-NOLA at 8:17 AM
